So you want savings on your business phone expenses, you agree that your bill is confusing, and frankly, you're sick of the lack of service from providers...
Plus, do you really have the time to look at the nitty-gritty of your business telephone outgoings when you're so busy running your business and making money? Who understands the phone bill anyhow? It's just one of those things you know should be done, but it's simply too hard!
I recommend you enlist the aid of a telecommunication dealer. Dealers offer some fabulous FREE services, such as conducting a telephone bill analysis of your account, and then helping you implement cost-cutting strategies where applicable. They can assist with telephone line provisioning on your behalf and even help keep you up-to-date with the latest in telephony technology to streamline the way you do business.
A dealer is just like a sub-contractor, they get paid when they sell a product or service. Therefore, they generally will be very keen to provide you with the best possible pricing plans and service and developing a long-term relationship to ensure repeat business with you.
For example, you like the provider's range of products but don't like the lack of service. It's such a headache to deal with a different person each time, who really isn't that interested in you anyhow, let along finding the most suitable long-range option with the best cost saving features for your business.
A dealer will help you to unravel all the mysteries such as:
• How to qualify you for an upgraded pricing plan. They will help you jump through the hoops to get it. You may need to single bill all of your accounts first to show a higher monthly payment to qualify. Plus, purchasing a telephone system from the provider through the dealer channel can also put you up a notch in their order of important accounts;
• How upgrading your broadband account can offer you further discounts. Once you have upgraded your telephone account, why not review your internet account? There are some terrific offers in the Australian market for those prepared to upgrade to business-grade broadband. Often you can get this kind of account for around the same price of the domestic account you may be using. Plus business grade options give you far better online security, 24/7 support from business specialists, faster speeds, advanced e-commerce options and a static IP address required for VoIP networking;
• Providing you with step-by-step instructions to meet the paperwork trail requirements;
• Ensuring that accurate names match ABN and company type to lessen timely delays due to paperwork errors;
• Directing you to complete a Change of Lessee or Deed of Novation - to get accounts in correct names - thus also saving you paperwork bottlenecks due to inaccuracies;
• How to set up single billing and streamline your accounts payable division;
• What the latest fixed line, mobile, business broadband and hardware offers are and how to get them;
• And the best thing is that you get to talk to the same person or team, every time! They know you, you know them, and they understand your business's requirements.
So, yes, Dealers are out there, and they're hungry, but your business can benefit if you take advantage of all the services they offer. Don't be scared to work with them, follow their instructions and you'll soon be shoving that dreaded telephone bill in a filing cabinet where it belongs, and not in the too-hard basket!
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